FAQ
Payment Processing
All payments are processed through PayPal payment processing services. We accept Visa, MasterCard, AMEX and Discover cards. As a buyer, you have an added level of security and privacy through PayPal.
Shipping & Tax
SHIPPING REGIONS
We are able ship anywhere in United States, Canada and Mexico.
SHIPPING TIME
Orders are shipped every weekday. Orders are usually processed and shipped within 1-3 business days of purchase. Order time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information.
SHIPPING CARRIER
Most orders ship USPS Priority or USPS first class.
SHIPPING RATES
Standard first class shipping within the U.S.A. is FREE on all Modeet orders. Priority shipping (2 to 3 day) is available for $4.99 as well as overnight shipping.
Rates for Canada are $4.99 for 8-12 business day delivery time. Priority shipping (5-8 day delivery time) is also available for $9.95.
The rates for additional countries vary between $5-$35 depending on location and service you wish to purchase. These options will show upon checkout.
SALES TAX
Sales tax will only be charged for orders shipped to Texas, USA.
INTERNATIONAL SHIPPING
Also, please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
Return Policy
At Modeets we fully encourage experimenting with trends and style. More importantly, we recognize that with experimentation comes the occasional regret, and the consequent need for a take-back. Maybe those earrings don’t match that dress as you had hoped, or you just can’t pull off that statement necklace like you had wanted to. It’s OK, we’ve got you covered!
We happily accept any unused and unworn merchandise with tags attached within 15 days of the ship date. *
EMAIL: Just shoot us an email (customerservice@modeets.com) letting us know you would like to return the item. We will email you a return label. Modeets does not cover the return shipping cost as of yet, but we will give you a full refund for the price of the item purchased minus the return shipping and restocking fee of $5.00. If you wish to handle the return shipping on your own, we will only deduct the restocking fee from your refund. We encourage that any returns have a tracking number.
MAIL: Locate a United States Postal Service location nearest you and drop-off. We will take it from there! You will receive an email notification from Modeets when we receive your returned merchandise. Please allow 7 - 10 business days transit time.
*All sale items are FINAL sale and can not be returned.
